SHIPPING & DELIVERY
Last Updated: [DATE]
At FLAIR, we aim to make every delivery simple, clear, and reliable. This Shipping & Delivery Policy explains how orders are prepared, delivered, and handled within Lebanon.
1. DELIVERY AREA
FLAIR currently offers delivery within Lebanon only.
Orders are delivered through third-party courier services selected by FLAIR.
2. DELIVERY FEES
Unless otherwise stated during an offer or order confirmation:
$4 delivery applies to orders below $50.
Free delivery applies to orders of $50 or more.
The applicable delivery fee is based on the final confirmed order value.
If an order is modified before sourcing or purchase and its total value changes, the applicable delivery fee may also be recalculated.
3. ORDER PREPARATION
FLAIR does not necessarily hold inventory of every product displayed on the website.
After receiving an order, FLAIR may verify product availability and source the requested products before preparing the order for delivery.
The delivery process begins once the order has been confirmed and the products have been sourced and prepared.
4. DELIVERY TIME
Delivery times provided by FLAIR are estimates and are not guaranteed delivery deadlines.
Delivery time may vary depending on:
Delivery location
Courier operations
Traffic
Weather conditions
Public holidays
Unforeseen operational circumstances
If a delivery is delayed, FLAIR will make reasonable efforts to follow up with the courier and assist the customer.
5. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address and a valid contact number.
Customers should ensure that they are available or that an authorized person is available to receive the order at the provided address.
FLAIR is not responsible for delivery difficulties resulting from inaccurate, incomplete, or outdated information provided by the customer, subject to applicable law.
6. CHANGE OF ADDRESS
Customers may request an address change before the parcel is handed to the courier.
Once the parcel has been handed to the courier, an address change may still be possible depending on the courier's operations.
Any additional delivery cost resulting from a customer-requested address change after handover to the courier may be charged to the customer.
7. FAILED DELIVERY
If the customer is unavailable when the courier attempts delivery and no prior arrangement has been made, an additional delivery attempt may be required.
Where the failed delivery is caused by the customer's absence or inability to receive the order, the customer may be responsible for the additional delivery cost.
8. INCORRECT OR INCOMPLETE ADDRESS
If an incorrect or incomplete address provided by the customer prevents successful delivery and results in an additional delivery attempt or courier charge, the customer may be responsible for the additional cost.
FLAIR will make reasonable efforts to contact the customer and coordinate the delivery before additional charges are incurred where reasonably possible.
9. INSPECTING YOUR ORDER
Customers are encouraged to inspect the external condition of the parcel when it arrives.
If the parcel appears visibly damaged, customers should inform the courier and contact FLAIR as soon as reasonably possible.
Customers should not open or use sealed fragrance, skincare, hair, or grooming products merely for inspection where doing so would affect the product's condition or safety.
10. DAMAGED ORDERS
If a product arrives damaged and the damage is attributable to the delivery process or FLAIR, the customer should contact FLAIR as soon as reasonably possible after discovering the issue.
FLAIR may request photographs or videos of:
The product
The product packaging
The outer delivery parcel
Any visible damage
The order information
The Lot/Batch number, where available
If the issue is confirmed to be attributable to FLAIR or the delivery process, the customer will not bear the resulting loss.
Depending on availability, the customer may choose an appropriate replacement or a full refund.
11. LOST ORDERS
If a paid order is completely lost while in the custody of the delivery service, the customer may choose:
Re-delivery of the original order at no additional cost, subject to availability; or
A full refund of the amount paid.
If the original product is unavailable, FLAIR may offer a suitable replacement or a full refund.
12. DELIVERY DELAYS
Courier delays may occur due to circumstances outside FLAIR's reasonable control.
Examples include severe traffic, weather conditions, public holidays, operational disruptions, or other unforeseen circumstances.
FLAIR will make reasonable efforts to monitor delayed deliveries and communicate relevant updates to the customer.
13. DELIVERY REFUSAL
For Cash on Delivery orders, customers are expected to accept confirmed orders upon delivery.
If a customer refuses a COD order without a reasonable justification, FLAIR may review the situation individually.
Repeated unjustified COD refusals may result in FLAIR requiring online payment before accepting future orders.
14. COURIER RESPONSIBILITY
Delivery services are performed by third-party courier providers.
However, where a parcel is lost, damaged, or otherwise affected by an issue attributable to the delivery process, FLAIR will work with the customer to provide the appropriate resolution in accordance with our policies and applicable law.
FLAIR may separately pursue any claim against the courier provider.
15. CONTACT
For delivery questions, order updates, or delivery-related issues, customers may contact FLAIR through our official communication channels.
FLAIR
Lebanon
WhatsApp: [WHATSAPP NUMBER]
Email: [EMAIL ADDRESS]
Website: [WEBSITE]